Hearing Aid Repairs and Aftercare in Christchurch

Hearing aids work in demanding conditions. They are exposed to moisture, earwax, dust and daily handling, so occasional maintenance or repair is a normal part of hearing aid ownership.

Better Hearing Co. provides hearing aid repairs, servicing and aftercare in Christchurch. Whether your hearing aids have stopped working completely or simply do not sound as clear as they once did, we can assess the problem and recommend an appropriate solution.

We can also review many hearing aids purchased from other clinics, subject to the device’s brand, age, condition and compatibility with our equipment and programming software.

Hearing aid servicing and repairs

Many common hearing aid problems can be identified and resolved in the clinic. Sometimes the solution is as simple as replacing a blocked wax filter, cleaning a microphone opening or changing a damaged receiver.

Our in-clinic hearing aid services may include:

Cleaning and performance checks
Wax-filter and dome replacement
Receiver and tubing replacement
Battery and charging checks
Microphone and sound-outlet cleaning
Earmould cleaning and maintenance
Minor physical repairs
Hearing aid programming and adjustment
Bluetooth and mobile-phone troubleshooting

The work that can be completed in the clinic will depend on the hearing aid model and the nature of the fault.

Common hearing aid problems

No sound from one or both hearing aids
Sound that is weak, muffled or distorted
Intermittent operation
Feedback or whistling
Reduced battery life
Hearing aids that will not charge
Problems connecting to a mobile phone or app
Physical damage to a hearing aid, receiver or earmould
Poor comfort or an insecure fit
Speech that no longer sounds as clear as it previously did

A decline in performance does not necessarily mean the hearing aid needs to be replaced. Professional cleaning, maintenance or adjustment can often restore its function.

However, reduced hearing benefit can also occur when a person’s hearing has changed. If the hearing aids appear to be working correctly but you are still struggling, we may recommend an updated hearing assessment.

Manufacturer hearing aid repairs

Some faults cannot be repaired safely in the clinic. Internal moisture damage, broken casing, microphone faults and electronic failures may require specialist repair by the manufacturer.

If your hearing aids need to be sent away, Better Hearing Co. can:

Inspect the devices and document the problem
Check whether they may still be under warranty
Arrange assessment by the manufacturer
Explain the expected repair process
Obtain approval before proceeding with a chargeable repair
Recheck the hearing aids when they are returned
Restore or review their programming as required

Repair costs and timeframes vary according to the manufacturer, device age, warranty status and availability of replacement parts. We will discuss the available information with you before authorising chargeable work.

Loan hearing aids may be available in some circumstances while your devices are being repaired. Loan devices are subject to availability and may not offer exactly the same features or settings as your own hearing aids.

Hearing aids purchased from another clinic

You do not necessarily need to return to the clinic that originally fitted your hearing aids for every service or repair.

Better Hearing Co. welcomes people who have moved to Christchurch, can no longer attend their previous provider or would prefer more personalised hearing care.

We can support many hearing aids from major manufacturers. Before booking, it is helpful to tell us:

The hearing aid brand and model
Approximately when and where the devices were purchased
Whether they are rechargeable or use disposable batteries
The problem you are experiencing
Whether the devices may still be under warranty

Our ability to program or repair a device will depend on its age, manufacturer, available software and whether replacement components are still supported. We will explain any limitations and applicable service fees before undertaking additional work.

Hearing aid adjustments and fine-tuning

A hearing aid can be functioning correctly while still requiring adjustment. Changes in hearing, ear shape, listening environments or personal preferences may affect how well the devices perform.

A hearing aid review may include:

Discussing the situations in which you are having difficulty
Checking the physical condition of the hearing aids
Assessing the fit of the domes or earmoulds
Completing an updated hearing assessment when appropriate
Reviewing the existing programming
Using real-ear measurement to assess amplification
Fine-tuning the devices using your results and feedback

Hearing aid adjustment is not simply a matter of increasing the overall volume. Different frequencies may need to be calibrated individually to improve comfort and speech understanding.

Regular hearing aid maintenance

Routine maintenance can help prevent avoidable faults and extend the useful life of your hearing aids.

Between appointments, it is helpful to:

Wipe the hearing aids with a clean, dry cloth
Check domes and wax filters for blockage
Keep the devices away from excessive heat
Store them safely when they are not being worn
Follow the recommended charging and battery instructions
Avoid using water, household cleaning products or sharp objects on them

If you are uncertain about changing filters, domes or other components, we can show you how to do this safely.

Lost or severely damaged hearing aids

Hearing aids may be covered by home contents insurance, depending on the terms of your policy.

If your hearing aids are lost, stolen or damaged beyond practical repair, Better Hearing Co. can provide device information, serial numbers and a replacement quotation to support your insurance claim.

Read our hearing aid insurance and replacement guide for more information about the claims process.

What to bring to your appointment

Please bring:

Both hearing aids, even if only one has a problem
Your charger or battery case
Your mobile phone if you are experiencing connection problems
Any remote controls or accessories involved in the issue
Previous hearing results or fitting information, if available

Having the complete system with you can make it easier to identify the cause of the problem.

Book a hearing aid repair in Christchurch

If your hearing aids have stopped working, are uncomfortable or are no longer providing clear sound, contact Better Hearing Co.

We can assess the devices, complete suitable in-clinic maintenance and arrange a manufacturer repair when required.