We understand that booking a hearing appointment can feel uncertain — especially if it’s been a long time since you last had your hearing checked, or if you’ve had a negative experience elsewhere.
At Better Hearing Co., we take a calm, respectful, and unrushed approach so you feel comfortable, listened to, and fully informed.
Once your appointment is booked, you’ll receive confirmation with clear details about:
where to find us,
how long your appointment will take,
and what to bring along.
If you use hearing aids or have had hearing tests in the past, bringing any previous reports or devices can be helpful — but it’s not essential. You should bring reading glasses if you need them. You should also feel free to bring a friend or family member for support.
You’ll be welcomed into a quiet, comfortable clinic environment designed to feel calm and non-clinical. You will sit down. There will be a hearing history form to complete.
You will then be brought through to the clinic room. Appointments are unhurried, and there is time to talk. You won’t be rushed through forms or tests- we work at your pace.
Step 1: Listening First
Your appointment begins with a conversation.
We take time to understand:
This helps ensure that any recommendations are relevant to you, not just your test results.
Step 2: Comprehensive Hearing Assessment
A full diagnostic hearing assessment is then carried out. This is not a quick screening, but a detailed evaluation of how your hearing system is working.
Testing is conducted carefully and explained along the way, so you know what’s happening and why.
Step 3: Clear Explanation of Results
Once testing is complete, your results are explained in plain, easy-to-understand language.
We will:
There is time to absorb the information — nothing is rushed.
Step 4: Discussing Next Steps
If support is recommended, we talk through your options together.
This may include:
Any recommendations are guided by clinical judgement, your goals, and what will realistically improve your quality of life.
If ongoing care or hearing technology is part of your plan, we support you with:
Our goal is long-term success - not just a single visit.
Website Terms of Use
Better Hearing Co.
Acceptance of Terms
By accessing or using the Better Hearing Co. website, you agree to comply with these Terms of Use. If you do not agree with these terms, you should not use this website.
Better Hearing Co. may update these terms from time to time. Continued use of the website after changes are made constitutes acceptance of those changes.
Information on This Website
The information provided on this website is intended for general educational and informational purposes only.
While we aim to ensure the information is accurate and up to date, it should not be considered medical advice or a substitute for professional healthcare assessment.
If you have concerns about your hearing or ear health, you should seek advice from a qualified healthcare professional.
Clinical Advice
Information on this website does not establish a clinician-patient relationship.
Personalised advice can only be provided following a clinical consultation with a qualified audiologist.
Limitation of Liability
To the extent permitted by New Zealand law, Better Hearing Co. does not accept liability for any loss, damage, or injury arising from the use of information contained on this website.
Users rely on website information at their own discretion.
External Links
This website may contain links to third-party websites for convenience or additional information.
Better Hearing Co. does not control these external websites and is not responsible for their content, privacy practices, or accuracy.
Intellectual Property
All content on this website, including text, images, graphics, logos and design, is the property of Better Hearing Co. unless otherwise stated.
This content may not be copied, reproduced, or distributed without prior written permission.
Website Availability
Better Hearing Co. makes reasonable efforts to ensure this website is available and functioning correctly. However, we do not guarantee uninterrupted access or that the website will always be free from errors or technical issues.
Governing Law
These Terms of Use are governed by the laws of New Zealand.
Contact
If you have any questions about these Terms of Use, please contact:
Better Hearing Co.
177 Innes Road
St Albans
Christchurch 8052
Phone: 03 242 1345
Website: betterhearingco.co.nz
Health Information Consent (for Online Booking Forms)
This wording can be placed below your online booking form or as a tick-box consent statement.
Consent Statement
By submitting this form, you consent to Better Hearing Co. collecting and using your personal and health information for the purpose of providing hearing healthcare services.
Your information may be used to:
Your information will be handled in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.
For more information about how we manage your information, please refer to our Privacy Policy.
Where appropriate, relevant information from your hearing assessment may be shared with your General Practitioner or other healthcare providers involved in your care.
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