Privacy Policy

Better Hearing Co.

Better Hearing Co. respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store and share information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

Who We Are

Better Hearing Co. provides independent audiology and hearing healthcare services including hearing assessments, hearing aid fitting and tinnitus management.

Contact details

Better Hearing Co.
177 Innes Road
St Albans
Christchurch 8052
Phone: 03 242 1345
Website: betterhearingco.co.nz

If you have questions about this policy or how your information is handled, please contact us.

Information We Collect

To provide hearing healthcare services we may collect personal and health information including:

• Name, date of birth and contact details

• National Health Index (NHI) number

• Medical and hearing history

• Audiology test results

• Clinical notes and treatment records

• Hearing aid prescription and fitting details

• Appointment and billing information

We only collect information that is necessary for providing care and managing our services.

How We Collect Information

Information may be collected:

• Directly from you during appointments or through forms

• From referrals provided by your doctor or other healthcare professionals

• From government agencies or funding providers (such as ACC or the Ministry of Health)

• Through diagnostic tests and clinical assessments

• When you contact us or use our website

Where possible, we collect information directly from you.

Why We Collect Your Information

Your information is used to:

• Provide hearing assessments and treatment

• Maintain accurate clinical records

• Recommend and fit hearing devices

• Communicate results and follow-up care

• Process payments and funding claims

• Meet legal and professional obligations

Sharing Your Information

In some situations we may share relevant information with:

• Your GP or medical specialists

• Other healthcare professionals involved in your care

• Hearing aid manufacturers or repair services

• Government agencies such as ACC or the Ministry of Health

• Funding organisations such as Enable New Zealand

Information is only shared when necessary for your care or where required by law.

Protecting Your Information

We take reasonable steps to protect your personal and health information, including:

• Secure electronic clinical record systems

• Restricted access to sensitive information

• Password-protected devices and systems

• Secure storage of paper records

Accessing or Correcting Your Information

You have the right to request access to the personal or health information we hold about you and to ask for corrections if you believe it is inaccurate.

Requests can be made by contacting Better Hearing Co.

Website and Cookies

Our website may use cookies or analytics tools to help improve site performance and understand how visitors use the website.

You can adjust your browser settings if you prefer not to accept cookies.

Privacy Concerns or Complaints

If you have concerns about how your information has been handled, please contact us so we can investigate.

If the issue cannot be resolved, you may contact:

Office of the Privacy Commissioner
privacy.org.nz
0800 803 909

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.