Hearing Aid Insurance and Replacement in Christchurch

Hearing aids may be covered by your home contents insurance, depending on your policy and its terms, limits and excess.

When you purchase hearing aids from Better Hearing Co., we recommend contacting your insurer to confirm your level of cover. Ask whether your hearing aids need to be individually specified on your policy and whether the insurer requires a written valuation.

Keeping your hearing aid model, serial numbers, purchase information and replacement value readily available can make the claims process easier if your devices are lost, stolen or damaged.

Should I notify my insurer about my hearing aids?

Yes. Insurance policies vary, so it is worth checking directly with your provider rather than assuming your hearing aids are automatically covered.

Questions to ask your insurer include:

Are my hearing aids covered under my contents policy?
Do they need to be listed as specified items?
Does my cover apply when I am away from home?
What excess would apply to a claim?
What documentation or valuation information is required?
Are accidental loss and accidental damage included?

Better Hearing Co. can provide an insurance information or valuation form containing your hearing aid details, serial numbers and current replacement value.

What should I do if my hearing aids are lost or damaged?

1. Contact Better Hearing Co.

Let us know what has happened and provide as much information as possible.

If the hearing aid has been damaged, we can examine it and determine whether repair is practical. If replacement is necessary, we can prepare a written quotation and provide relevant device and clinical information for your insurer.

We can assist with:

Confirming the make, model and serial numbers
Assessing damaged hearing aids
Arranging a manufacturer repair assessment when required
Preparing a repair or replacement quotation
Supplying supporting information for your claim

2. Lodge a claim with your insurer

Contact your insurance company and follow its claims process. The insurer may request a claim form, proof of ownership, a replacement quotation or confirmation that the hearing aid cannot be repaired.

Tell your insurer if you would prefer Better Hearing Co. to manage your replacement and ongoing audiology care. Some insurers have their own claims procedures, approved suppliers or quotation requirements, so any replacement remains subject to the terms and approval of your policy.

If the insurer proposes another provider, you can ask what alternatives are available and whether your preference can be accommodated. You may also ask whether a cash settlement is an option, although this will depend on the insurer and your policy.

3. Arrange your replacement hearing aids

Once the claim has been approved, Better Hearing Co. can order the agreed replacement devices and arrange your fitting appointment.

Whenever possible, we will use your previous hearing results and programming information as a starting point. Your replacement hearing aids will then be fitted, verified and adjusted for your current hearing needs.

Where suitable devices are available, we may be able to provide loan hearing aids while you are waiting for your claim or replacement order to be completed.

Support throughout your insurance claim

Losing or damaging hearing aids can be frustrating, especially when you rely on them every day. We aim to make the replacement process as straightforward as possible.

Our support may include:

Hearing aid documentation and serial-number records
Insurance valuation information
Repair and replacement quotations
Communication with your insurer when authorised
Ordering and fitting replacement hearing aids
Programming, verification and fine-tuning
Follow-up care after the replacement fitting

Continuity of hearing care

Replacing a hearing aid involves more than supplying a new device. Correct programming, physical fit and follow-up support are all important for restoring the benefit you previously received.

When Better Hearing Co. manages your hearing aid replacement, we can maintain continuity by reviewing your existing records, hearing levels, preferred settings and listening needs. We will also make any necessary adjustments after the fitting.

Need help with a hearing aid insurance claim?

If your hearing aids have been lost, stolen or damaged, contact Better Hearing Co. for guidance.

We can assess the situation, prepare the required information and help you work through the hearing aid insurance replacement process in Christchurch.

Please note that insurance cover, claim approval, excesses, repair options and settlement arrangements are determined by your insurer and the terms of your individual policy.